Cancellation policy

CANCELLATION POLICY

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
For subscriptions initiated after November 1, 2023, a minimum commitment of two subscription cycles is required before cancellation is permitted. This duration aligns with the average two-month period it takes for customers to observe significant results with our products. Following the initial two cycles, customers have the flexibility to cancel anytime through their personal subscription portal.

To initiate cancellation, use our one-click login to access your subscription portal, and follow the provided instructions. Please ensure cancellations are processed before the upcoming billing date to avoid charges for the subsequent subscription cycle.

This policy is designed to give customers a fair opportunity to fully experience the benefits of our products before making a decision. For any inquiries or assistance, our customer support team can be reached at hello@thisisembody.com.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.